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POLICIES
Late Policy
If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment If you are more than 15 minutes late.
If you are more than 15 minutes late (with Notice) we will try our best to accommodate you, after the grace period a $15 fee applied but we still reserve the right to reschedule your appointment if we are unable to accommodate. Please keep in mind we will always do our best to accommodate your session.
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No Show Policy
We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.
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Booking Policy
A payment method & $20 deposit must be on file to hold all appointments, however, you may pay as you please upon arrival. We strongly suggest pre-booking any fills after your service before leaving to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.
Makeup Policy
Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise we will charge a $15 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.
Lash-Fill Policy
You are only allowed to book a fill in of the original set you booked, no exceptions. If you'd like a different style a removal and new set must be booked prior to your appointment. You cannot request a new set in a fill in appointment, for we may not have time. If there is extra time for a new set before the next client is scheduled to come in a $10 charge will be applied to the total price as a last minute service charge.
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
2 Week Fills: No more than 30% loss of initial set
3 Week Fills: No more than 50% loss of initial set
After 3weeks+ with no fill in a New set may need to be acquired.
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ABSOLUTELY NO FOREIGN FILLS
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Age Policy
Clients must be at least 15 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the lash room during the appointment.
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New Client Policy
It is business protocol to have all new clients sign consent forms (Photo, Lash, Covid,etc.), it is simply for client record andto ensure a consultation is done prior to our appointment.
Payment Methods
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Credit / Debit Cards
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PAYPAL (Additional fees applied)
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Apple Pay
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Cashapp (additional fees applied)
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Offline Payments/Cash